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Orders will be delivered right at your doorstep via our official courier, together with the Delivery Receipt (DR). Courier handling fees shall be charged accordingly to your account. Before acknowledging receipt of the delivery, you are enjoined to inspect the condition of the product such as for any flaws, defects, or damage. Please keep the receipt of the delivered product for future reference.
Items are accepted for return provided they are sent to us within seven (7) days from the date said items were received. Customers are to ensure that the items subject for return are in its original packaging with all the tags and barcodes in place. For hygienic purposes, it is strongly advised that in trying out the items for size or fit, one should do so over other garments especially for intimate apparel.
To expedite the processing of Returns, our Customers have the following options:
OPTION 1
Customers may proceed to the branch of their preference to return and replace the item. The Delivery Receipt (DR), together with the RETURN SLIP, should be presented when returning the items. If replacement is not intended, a RETURN VOUCHER will be issued which may be used as payment to purchase a new item via online.
NOTE: RETURN SLIP can be downloaded through Boardwalk Online Shopping website.
CLICK HERE to download the return slip
Double click on the link above to view or right click on the link and select "Save target as" to directly download the file onto your hard drive.
Customers are to ensure that they mark the Return Slip properly with all the necessary information pertaining to the items they intend to return.
OPTION 2
Customers may ship back the items subject for return to:
Boardwalk Ecommerce Operations Department
Unit 2903 –D West Tower, PSE Bldg.
Exchange Road, Ortigas Ctr. Pasig City
ZIP CODE: 1600
Concurrently, the properly filled-up RETURN SLIP (CLICK HERE) must be sent to us.
Shipment fees for ‘Return’ items shall be borne by the Customers. The replacement of items on the other hand, would be delivered free of charge within 2 – 3 days from the date said return items were received.
Please note, however, that if details are not appropriately provided, a RETURN VOUCHER would be shipped back in lieu of the returned item(s) upon receipt of the said item(s) and the Return Slip. Said Return Voucher may be used as payment to purchase a new item via online.
